Privacy Policy

1. Information We Collect

At Onyx Squat Crusher Hotel, we collect information to provide you with exceptional service and experiences. The information we collect includes:

• Personal Information: Name, address, phone number, email address, date of birth, and payment information
• Reservation Details: Check-in/check-out dates, room preferences, special requests, and guest history
• Service Usage: Use of our State-of-the-art Fitness Center, Rooftop Infinity Pool, Full-Service Spa, Fine Dining Restaurant, Business Conference Center, and Whiskey & Wine Bar
• Communication Records: Correspondence via phone, email, or in-person interactions
• Technical Information: IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your hotel reservations and stay
• Providing personalized services and amenities
• Processing payments and managing billing
• Communicating about your reservation, services, and promotional offers
• Improving our facilities and services based on feedback
• Ensuring security and safety of our guests and premises
• Complying with legal obligations and industry regulations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in hotel operations (housekeeping, maintenance, payment processing)
• Legal Requirements: When required by law, court order, or government regulations
• Business Partners: Select partners for enhanced guest services (with your explicit consent)
• Emergency Situations: To protect the safety and security of guests, staff, or property

4. Data Security and Protection

We implement robust security measures to protect your personal information:

• Industry-standard encryption for all sensitive data transmission
• Secure servers with restricted access and regular security audits
• Employee training on data protection and privacy protocols
• Regular updates to security systems and procedures
• Secure payment processing through PCI-compliant systems

5. Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and content

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Guest Records: Maintained for up to 7 years for accounting and legal purposes
• Marketing Data: Until you opt-out or request deletion
• Website Analytics: Aggregated data retained for up to 2 years
• Security Footage: Retained for up to 30 days unless required for investigations

8. International Data Transfers

As a Canadian hotel, your information is primarily processed and stored in Canada. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Canadian privacy laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices at least 30 days before the changes take effect.

11. Compliance and Regulatory Information

This Privacy Policy complies with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation in Ontario
• Hotel and hospitality industry standards
• Payment Card Industry Data Security Standards (PCI DSS)